Reference:
The Design of Everyday Things
Donald A. Norman
1988 Basic Books
Summary:
Norman discusses various challenges that come up during the design process. Sometimes a design fails because it would be too costly to change a previous, well-known design. Sometimes the designers concentrate on aesthetics over usability. At times a designer gets so wrapped up in the design that they are unable to step back and see their design from an outside perspective. The designer must also make choices on how many people will/will not be able to use a product. Finally, the more features available in a product, the more complex it becomes.
Discussion:
Norman has some interesting points in this chapter. I've never really considered the applications of designing something to discourage use (like the cafeteria mentioned in the text). I guess the main point of this chapter is that in design, there will always be some give and take.
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